Shipping policy

Thank you for shopping with us. This Shipping Policy outlines how we process, fulfill, and deliver your orders. By placing an order with us, you agree to the terms described below.

1. Order Processing

All orders are processed within 1–3 business days (excluding weekends and holidays) after payment confirmation is received.
Orders placed after 5:00 PM (Pacific Time) on a business day will be processed on the next business day.
You will receive an email confirmation with tracking information as soon as your order ships.
In case of high order volume or unexpected delays, we will notify you via email.

2. Shipping Methods and Delivery Times

We offer a range of shipping options at checkout. Estimated delivery times vary by destination:

United States (Domestic): 3–7 business days
International: 7–15 business days

Please note that delivery times are estimates only and are not guaranteed. Actual delivery may be affected by carrier delays, customs processing, weather conditions, or other circumstances beyond our control.

3. Shipping Rates

Shipping costs are calculated automatically at checkout based on your delivery address, selected shipping method, and the weight/size of your order.

Standard Shipping: Available at a flat rate or calculated rate, depending on destination.
Free Shipping: May be offered from time to time for eligible orders meeting a minimum purchase amount. Any applicable free shipping threshold will be clearly indicated at checkout.

4. Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number and a link to track your package. Please allow up to 48 hours for tracking information to update after your order ships.

If your tracking information is not updating or your package appears to be stuck, please contact our customer support team for assistance.

5. Shipping Destinations

We currently ship to addresses within the United States and select international destinations. If your country is not listed at checkout, we regret that we are unable to fulfill your order at this time.

Please note the following for international orders:

Customs, Duties, and Taxes: Import duties, taxes, and customs fees may apply and are the responsibility of the recipient. These charges are not included in the product price or shipping cost and vary by country.
Customs Delays: International packages may experience additional processing time at customs.

6. Address Accuracy

Please ensure that your shipping address is complete and correct at the time of checkout. We are not responsible for packages shipped to incorrect, incomplete, or outdated addresses provided by the customer. If an order is returned to us due to an invalid address, we will contact you to arrange reshipment (additional shipping fees may apply).

7. Lost, Damaged, or Delayed Packages

We work with reputable carriers to ensure your order arrives safely, but we cannot guarantee against loss or damage during transit:

Lost Packages: If your package is not delivered within the expected timeframe, please contact us, and we will investigate with the carrier.
Damaged Packages: If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damaged item and packaging so we can resolve the issue promptly.

8. Shipping Address Changes

If you need to change your shipping address after placing an order, please contact us as soon as possible. We will do our best to accommodate the change, but we cannot guarantee modification once the order has been shipped.